Run
Shipped is not the finish line.
Agents watch continuously and heal known failures before anyone files a ticket. A human owns every fix. Choose how much of the pager is ours.
Tiers
Monitored, Managed, Owned.
Monitored
You keep the pager. We keep the picture.
- Continuous detection across logs, metrics and traces
- Alerts routed to your on-call with context attached
- Weekly health report with trends and open risks
- Root cause written up on request after your incidents
Managed
We detect, heal and fix within a monthly budget.
- Everything in Monitored
- Auto-heal for known failure classes, verified by a human
- Monthly fix budget for defects and small changes
- Dependency and security patching on a cadence
Owned
Full ownership under SLA. The pager is ours.
- Everything in Managed
- Named owner accountable under a written SLA
- Incident command, communication and post-incident review
- Restore drills and capacity planning included
Owned sub-tiers
Three resolution models under Owned.
Owned Core
24/7 detection. Human resolution in business hours.
Owned Auto
Immediate agent resolution through QA gates. Human verification in business hours.
Owned Priority
Immediate agent resolution. Human verification within hours, 24/7.
Response and resolution times are set in the contract, not on this page.
Comparison
What each tier includes.
| Capability | Monitored | Managed | Owned |
|---|---|---|---|
| Continuous detection | Included | Included | Included |
| Alert routing with context | Included | Included | Included |
| Weekly health report | Included | Included | Included |
| Auto-heal for known failures | Add-on | Included | Included |
| Monthly fix budget | Not included | Included | Included |
| Dependency and security patching | Add-on | Included | Included |
| Incident command and post-incident review | Not included | Add-on | Included |
| Written SLA with a named owner | Not included | Not included | Included |
| Restore drills | Not included | Add-on | Included |
| Security event monitoring | Add-on | Add-on | Add-on |
| SLO definition and error budgets | Add-on | Add-on | Included |
| Support ticket resolution agent | Add-on | Add-on | Add-on |
Entry
How Run is entered.
Built by us
Monitored minimum from launch day. Detection is wired in during Build, so the first week in production is already covered.
Inherited
Audit and Takeover first. We read the code, map the integrations, restore a backup and write the runbook. Only then do we accept a pager for it. The audit is a fixed-scope piece of work with its own written outcome.
Add-ons
Scoped and agreed upfront, never a surprise on an invoice.
- Detection and auto-heal for Monitored
- Security event monitoring
- SLO definition
- Continuous patching
- Support ticket resolution agent
- On-call specialist for a named stack
- Refactor budget
Next step
A 20-minute scoping call. A fixed quote within 48 hours.
Bring the backlog, the system, or the question. We will tell you on the call whether it is a fit.
Scoping call, 20 min
Email hello@unocode.ai with two or three slots that suit you (SGT). We reply within one working day.
Email to book